Is to be a meticulous manufacturer and a specialized installer of an exceptional product.
Is to create total customer enthusiasm with the goal of earning customer loyalty
Is to be the finest window manufacturer and installation company, interested first and foremost in having happy customers.
When Nelson and Cheryl Coupland and their son Jonny moved to Foam Lake in 1990, they never dreamed that the small window business that they were just about to start would grow to be the successful business it is today.
Nelson had training in industrial design, and had worked in manufacturing and retail sales as one of the top consultants in a specialty window replacement company since 1978. Cheryl had formal training in engineering, and management, had been an executive director of tourism, and spent years in finance until she joined Nelson in the window business in 1988.
They set up shop almost across the road from where Cheryl was born and raised. Their first workshop was a tarp off their house. They hired their first employee and set out using his half ton to haul the windows and supplies needed to install their first window jobs of their new business.
As demand grew, the tarp was replaced with a small workshop about the size of a single car garage. As time went on the small workshop would see multiple additions, becoming the formal Northome Comfort Windows complete with office space, workshop, and warehouse space.
As a window dealer not having control of window components and quality control, in the fall of 2007, Nelson and Cheryl decided that it was time to start manufacturing their own windows right here in Foam Lake. This unfolded a whole new chapter for Northome. Window fabricating equipment was purchased, the shop at the farm had to be revamped to not only to make room for the manufacturing equipment and staff required to make windows, but there also had to be room to store the vinyl needed to manufacture the frames, sealed units, and hardware as well as the storage of the finished window product, installation supplies. To say the least things were a little cramped, but that smaller work space allowed staff to all have a hands-on approach in the learning process of manufacturing windows. This support played a big part in the success of this new unknown step at Northome.
By January 2008 the first Northome Comfort Windows were fabricated and started coming off the line and were being installed. There was now more control of the window product and components used.
Late in 2008 The Energy Star Program became a big player in the window industry in Canada. The Federal government along with some provincial governments introduced a new incentive program to homeowners. Homeowners that upgraded their homes with Energy Star Certified products would get rebates back from the government. Windows were included in this program; however they had to be Energy Star Certified to the newest CSA standards that had just come out. This required many window manufacturers to have their windows physically tested and Energy Star Certified to qualify for this program.
It was decided that it would be in the best interest of Northome to proceed in getting their windows Energy Star Certified as it was obvious that this was the future direction that the window industry was heading. This program would be an obstacle in window sales if you were not certified.
There was a lot of preparation involved in having windows tested to be Energy Star Certified, but finally in 2009, Northome shipped three windows to an independent testing facility in Vancouver, BC. The three test windows, an awning window, a casement window, and a picture window were tested for air infiltration, water leakage and structural strength. They all tested with the highest ratings for each of those categories. They also exceeded the testing standards for both energy efficiency and product design and engineering. It was a very proud moment for Nelson and Cheryl, especially when they overheard the engineer who had tested the windows comment that “these were exceptional results” and he had never had a product “perform as well”. With the Northome Comfort Window product now Energy Star Certified, business only grew and before too long they outgrew the shop at the farm.
In 2010, Nelson and Cheryl purchased the old Shop Easy store at 424 Main Street Foam Lake. It was a perfect location, with enough square footage to accommodate the whole business, with a parking lot on the side to accommodate the installation trailers and three phase power to operate the manufacturing equipment. This would be the new home of Northome Comfort Windows. The building was modified to house the Main office, Manufacturing floor, and Installation department, plus it would contain all the supplies and equipment required for the window fabrication and installation of the Northome window product.
In 2011, the renos were finally complete and the big move was made. Later this same year, a Northome Comfort Windows Franchise was started in Regina. This franchise owned and managed by Jonny Coupland, Nelson and Cheryl's son, and his business partner, Ryan, focused on providing and installing the Northome window product to the Regina and Southern Saskatchewan area with the same ideal that made Northome the success it is today.
In 2016, Jonny decided to join the Northome Foam Lake team to play a bigger role in the administration of the company. Ryan would continue to operate and manage the Northome Regina Franchise for a couple years before moving into another industry. Jonny, acting as general manager at head office would focus on product development and new innovative installation techniques.
In 2019, Nelson and Cheryl officially retired, and Jonny took the reigns as owner. With the internet and google becoming the main way to research products, a simpler, more google friendly North Home Windows was registered as a D.B.A. along with an updated logo. Doors were added to the sales offerings along with colored windows. Jonny’s installation foreman from Regina, Flam (ALB Construction) started back with North Home, eventually managing installations company wide.
In 2025, along with the launch of a brand-new windows system, Jonny’s wife, Becky Coupland joined the organization. With a background in management, we are excited to see what the future brings.
Windows may have changed since the beginning of Northome Comfort Windows in 1990, but our focus on excellence and commitment to seeing our customers happy will always be what gives us the most satisfaction.